30 Day Returns
30 DAY RETURN POLICY
(RETURNS MUST ARRIVE WITHIN 30 DAYS OF PURCHASE DATE)
Note: Old and Antique hardware original pieces are not returnable or exchangeable. We do not offer exchanges. Simply return items you do not wish to keep and order new items.
For All Returns
1. Must be in original condition.
2. We only accept returns for refunds (with 18% restocking fee), or replacement for a defective item(s).
3. We fully inspect all items - defective item return shipping is solely the responsibility of the BUYER.
4. Under no circumstances will we provide a free return label.
5. Return orders will not be processed without an original receipt
6. Ship returns in a padded envelope or box. Do not use a paper envelope.
7. We recommend shipping with tracking number and shipping receipt.
Note: Be respectful of the return policy. Customers who return a large number of items repeatedly will be flagged by our system and Copper Mountain Hardware reserves the right to refuse service to any customer found to be abusing our return policy. NOTE: We do not warranty glass or crystal components.
If your item came to your doorstep damaged or in error please contact us immediately via e-mail at firstname.lastname@example.org and we will remedy the situation. Damaged and incorrect merchandise must be reported within 7 days of the shipping date. Beyond 7 days items are no longer eligible to be covered under a damage claim.
Return items to this address :
Copper Mountain Hardware
29990 Beverly Road
Romulus, Michigan 48174
INCLUDE YOUR RECEIPT WITH ALL RETURNS