We allow for returns of our products within 30 days. If you are outside of our 30 day policy, we do not accept returns or exchanges.
30 DAY RETURN POLICY
As a manufacturer, we do not offer exchanges. Instead, you can simply return items you do not wish to keep and order new items directly.
1. Items must be in original condition with all original packaging.
2. We accept returns for refunds to your credit card. They are subject to a 25% restocking fee.
3. We fully inspect all items - defective item return shipping is solely the responsibility of the buyer.
4. Under no circumstances will we provide a free return label.
5. You must request a RAN (Return Authorization Number) before returning any goods to us. To request a RAN, you can email us at sales@coppermountainhardware.com.
We recommend shipping with a tracking number and shipping receipt. The original charges for shipping is non-refundable.
DAMAGED GOODS
If your item came to your doorstep damaged or in error please contact us immediately via e-mail at sales@coppermountainhardware.com
and we will remedy the situation. Damaged and incorrect merchandise
must be reported within 7 days of the shipping date. Beyond 7 days items
are no longer eligible to be covered under a damage claim.
Return items to this address :
Copper Mountain Hardware
c/o RAN # (number is issued to you by email)
29990 Beverly Road
Romulus, Michigan 48174