Product Warranty
Built to Last
Solid brass hardware, backed for years of everyday use in your home.
warranty
warranty
warranty
What's Covered
Our Three Warranties
Mechanical
Hardware is covered against manufacturing and mechanical defects in materials and workmanship for 5 years from the original purchase date.
We Will
- Replace parts, provide a new product, or make the necessary adjustments.
Not Covered
- Normal wear and tear from everyday use
- Natural changes in the appearance of materials over time
- Incorrect installation or incorrect product application
- Damage during installation, replacement or repair
- Improper cleaning, misuse or neglect
- Crystal and porcelain components against breakage
Finish
The finishes on all our products are guaranteed for 5 years.
We Will
- Repair or replace a product whose finish fails under normal use.
Not Covered
- Normal wear and tear from everyday use
- Scratched or abraded products
- Incorrectly installed or mistreated products
- Interior products used in exterior locations
- Living finishes, such as unlacquered brass, which are designed to change over time
- Any product cleaned with chemical cleaners, which voids the finish warranty
Lighting
Lighting is covered against mechanical defects for 1 year from the original purchase date.
We Will
- Replace parts, provide a new product, or make the necessary adjustments.
Not Covered
- Glass shades
- Damage during installation, replacement or repair
- Improper cleaning, misuse or neglect
Who's Covered
Making a Claim
These warranties apply to the original purchaser for as long as they occupy the residence where the products were first installed. They are valid only for products installed in the United States and Canada. Proof of purchase is required for all claims.
Start a Warranty ClaimContact Us
Email sales@coppermountainhardware.com with your order number or proof of purchase, a description of the problem, and photos.
We Review
Our team reviews your claim and lets you know how to proceed, including whether the product needs to be returned to us.
We Make It Right
Covered products are repaired, replaced, or adjusted, as described above.
Copper Mountain Hardware's liability under these warranties is limited to the original purchase price of the product. We are not liable for any incidental or consequential damages arising from the sale or use of our products, including removal or installation costs. Any implied warranties are limited to the duration of the applicable written warranty above. Some states and provinces do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limits may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province. See our Terms of Sale for more.